FAQ

Frequently Asked Questions (FAQ)
Welcome to the Solury FAQ page. If you have a question, chances are you’ll find the answer here.

1. Do you accept returns or offer refunds?
No. All sales are final. We do not accept returns, refunds, or exchanges. Please double-check sizing, product details, and your order before checking out.

2. What happens if my package is lost or damaged in transit?
Once your order has been shipped, it is no longer under our responsibility. You will need to contact the shipping carrier directly using your tracking number for any delivery issues, including delays, damage, or loss.

3. How can I contact you?
You can reach us at solury.official@gmail.com. We aim to respond to all inquiries within 1–2 business days.

4. How long does shipping take?

Shipping times depend on your location and the carrier. Once your order is processed and shipped, you’ll receive a tracking number via email.

5. Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast shipping. We cannot guarantee changes or cancellations once an order is placed. Please make sure your order is correct before confirming.